Wednesday, December 2, 2009
Customer Service with a Side of Southern Charm
Those of you who are on Facebook might have noticed my status update on Monday evening - I somehow managed to lose my car key - my ONLY car key mind you - between the hours of 2pm, when I got home from work, and 4pm, when I wanted to go to the grocery store.
At home. I lost my car key AT HOME. In the span of 2 hours during which I remember feeding my child, checking my email and folding laundry - most of which was done from the couch in my living room.
But somehow my only key just up and ran away on me. A key whose location I have maintained a solid lock on for going on 6 years now - and yet this morning, after 36 hours of searching under the couches, behind the dresser and in the freezer (baby brain?) I called a tow truck to yank my car out of the garage (where it has been mercilessly mocking my foolishness) and drag her to the dealership.
The conversation with North Georgia Towing went a little something like this;
Sweet and very Southern customer service rep: "North Georgia Towing. How may we assist you today?"
Me: "Yes, hi. I need a tow truck at *beep*beep*beep* in Roswell, Georgia."
Sweet and very Southern customer service rep: "Certainly ma'am. Can you first tell me, are you in a safe location?"
A Slightly Embarrassed Me: (glancing around my kitchen) "Um, yes."
Sweet and very Southern customer service rep: "Okay then. Can you tell me why your vehicle needs towing? Has it overheated? Have you been in accident?"
A Definitely Embarrassed Me: "Actually...I sort of.... Well on Monday night...I mean I just had a baby...um yeah so... I guess the truth is I really just lost my only car key."
Sweet Southern customer service rep: "So your vehicle is not disabled in any way then?"
A Mortified Me: "No. It's actually parked in my garage."
Sweet Southern customer service rep: "So your key in somewhere in your home?"
A Now Irritated Me: "Well apparently yes it is. But I've looked EVERYWHERE and..."
Sweet Southern customer service rep: "Oh bless your heart! You know I did that with a cell phone two years back! Would you believe it? I looked high and low for a week before buying a new one. Wouldn't you know we even moved and never found it! It just up and walked out on me. Well we'll get someone out to you right away now don't you worry. Tell me, what was your address again?"
God Bless Southern women.
And here's to hoping I don't ever find that key.